Shipping & Returns

Shipping
All orders are shipped by most common carriers unless manufactures supplier or provider has specific preferences.  In these cases this is implemented to ensure accurate monitoring of deliveries to their preferred individual routing.  Please note drop shipment fees may apply depending upon supplier.
Shipping fees are not refundable under any circumstance.
Other shipping methods are available upon request; however, should you select uninsured shipping we cannot be held responsible for loss or damage to your purchase.  Should your merchandise be received damage it is advised to contact the carrier.  Follow their policy procedure for filing a claim.
International shipping information is available upon request.
RWC Testing & Lab Supplies will not be liable for any claim, loss or damage caused in whole or in part due to delay in our failure to make delivery when such delay or failure is directly or indirectly caused by act of God; strike or other labor difficulty; transportation problems; inability or delay in obtaining necessary labor, material or products from unusual sources; material shortages; accident; act of any civil or military authority; act of war; or act of purchaser; or by the occurrence of any other contingency beyond RWC Testing & Lab Supplies' reasonable control.  In such event, the date of delivery or time for completion shall be postponed by such length of time as may be reasonably necessary to compensate for the delay.

Returns
Over the course of time there is a possibility that item(s) may not meet purchaser's requirements.  Under these circumstances we must be informed within 15 days of receiving your purchase.  Upon notifying RWC Testing & Lab Supplies, you will be provided a mandatory Return Authorization Number to officially initiate the return process.
All refunds are subject to manufacturer inspection to assure item(s) meets resalable standards. Any item received in an inappropriate shipping container or has signs of use or misuse will be deemed not to meet manufacturer's standards, which will deny any possible refund.
All returns must be shipped Prepaid and Insured, and are all subject to restocking charges of 30%, which is considered a common factory restocking charge.
All original shipping charges and/or fees are unable to be returned. And therefore will not be included in any approved refund.
There are no refunds on items damaged in shipping. If this is the reason for return, you must file a claim with the carrier.
Here are RWC Testing & Lab Supplies it is not our intent to make any purchase final.  Therefore we encourage you to follow these return procedures to be rest assured maximum refunds will be granted.

Non-Refundable Purchases
Purchases pertaining to any consumables such as pH buffer solutions, any type of calibration solutions, any type of replacement electrodes/probes, and any meter accessory will not and do not qualify for refunds. All these sales are final.
Purchases pertaining to the following meters are not returnable:  Any wall mount or portable gas detectors, and any calibration kit for the wall or portable gas detectors will not and do not qualify for refunds. All these sales are final.